Privacy policy

Last updated: April 12, 2026

Privacy Policy

At Gogna Schoolwear, a trading name of Gogna Trading Ltd, we operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term personal information, we are referring to information that identifies you or can reasonably be linked to you.

This may include:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Payment details
  • Order history
  • Account login details
  • Communications with us
  • Device and browser information
  • IP address
  • Website usage data
  • Preferences and shopping behaviour

How We Collect Your Information

We may collect personal information:

Directly from you

When you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to emails
  • Use our website

Automatically

Through cookies and similar technologies when you browse our website.

From service providers

Such as payment gateways, delivery companies, fraud prevention providers, analytics tools, and Shopify.

How We Use Your Information

We use your information to:

Fulfil your orders

  • Process payments
  • Dispatch goods
  • Provide returns and refunds
  • Send order updates

Improve your experience

  • Save preferences
  • Recommend products
  • Improve website performance

Marketing

Where permitted, we may send promotional emails, SMS, or postal offers. You can unsubscribe at any time.

Security & Fraud Prevention

To detect fraud, secure accounts, and protect our business and customers.

Legal Compliance

To meet our legal and regulatory obligations.

How We Share Your Information

We may share your information with:

  • Shopify
  • Payment providers
  • Delivery couriers
  • IT and hosting providers
  • Marketing and analytics partners
  • Professional advisers
  • Regulators or authorities where required by law

We only share information where necessary and lawfully permitted.

Shopify

Our store is hosted by Shopify, which may process personal information to provide and improve the platform.

To learn more, visit Shopify’s privacy information at:
https://privacy.shopify.com/en

Cookies

We use cookies and similar technologies to:

  • Make the website function properly
  • Remember preferences
  • Measure website traffic
  • Improve performance
  • Support advertising and remarketing where enabled

You can manage cookie preferences through your browser settings.

Children's Data

Our Services are not intended for children to make purchases independently. We do not knowingly collect personal data from children without appropriate lawful basis.

Security & Retention

We take reasonable technical and organisational measures to protect your information. No system is completely secure.

We retain personal information only as long as necessary for:

  • Order fulfilment
  • Legal obligations
  • Tax and accounting records
  • Dispute resolution
  • Fraud prevention

Your Rights

Depending on your location, you may have rights including:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent for marketing

To exercise any of these rights, contact us using the details below.

UK & EEA Users

If you are located in the UK or EEA, you may also complain to your local data protection regulator, including the UK Information Commissioner’s Office (ICO) if applicable.

International Transfers

Some of our providers may process data outside the UK or EEA. Where this happens, appropriate safeguards will be used in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Gogna Schoolwear
A trading name of Gogna Trading Ltd

📧 sales@gogna.me
📞 0121 523 5572

For the purposes of applicable data protection law, the data controller is Gogna Trading Ltd.